Informativa sulle spedizioni

Shipping returns and Refunds

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Should a garment not fit, it can be returned using the following process:

1. Send an e-mail to biancaluna_lab@hotmail.com with a description of the problem and a photo.

2. Once we have received your return request, we will send an e-mail confirming acceptance of the return. After receiving the confirmation e-mail, you can send the garment to the billing address.
IMPORTANT: shipping costs will be charged to you.
Once your return is received and analysed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
PLEASE NOTE: the amount that will be refunded is only the price of the item and not the shipping costs.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at biancaluna_lab@hotmail.com .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.